Customer Acquisition · Find

Inbound router.

Qualifies every inbound lead on arrival and routes it to the right owner, instead of holding it in a queue until someone opens the queue.

Financial lens90 sec first response modeled targets · not client results
.crft/Inbound router

first response

to the Scan's evidence — before any scope

4–10 wks

to a system in production, not a pilot

modeled targets · not client results · timings are CRFT's standard engagement

The work, today.

Good leads arrive overnight and get worked in arrival order in the morning. The best one that week might be forty-first in a list, and nobody finds out. Routing rules exist, but they live in one person's head and a round-robin.

Where the Scan startsWith your routing rules, lead sources and what your best-fit closed deals had in common.

What the system is.

Four lines, the same four on every system we build. Where they fall is what makes this one different from the last one.

Form fills, inbound email and chat, across every source
Firmographics and the enrichment you already pay for
Which accounts your closed-won deals actually looked like
Rep capacity and current pipeline load
01

What it reads

The signals it works from. Typically connects to CRM, Marketing automation, Enrichment and Shared inbox or chat.

01Whether this is a fit, and how strong
02Which owner it should go to, on fit and capacity rather than turn order
03Whether it warrants an immediate response or a nurture track
04What the first message should say, given what the lead asked for
02

What it decides

The calls it makes on its own, unattended, every time it runs.

The lead into CRM with the fit score and the reasoning attached
An owner assignment and a first-touch task
A drafted first response, in the rep's voice, for one click
03

What it writes back

Into the tools the work already lives in.

04

Where the human stays

The rep sends. The system never opens a conversation with a customer on its own — it does the reading and the drafting, and a person decides whether the read is right. That line moves once the fit scoring has a track record; it does not move at launch.

How we set it up.

The same four legs as every CRFT engagement — written for this system rather than in general.

  1. 01
    Scan48 hrs · evidence before scope

    We take your last twelve months of closed deals and ask what the winners had in common — not what the ICP deck says they had in common. The gap between those two is usually the finding.

  2. 02
    Scope1 week · the report is the scope

    Scope is set by how many sources feed the router and how many owners it can assign to. One source and three owners is a different build from six and thirty.

  3. 03
    Build4–10 wks · production, not a pilot

    The scoring model ships first and runs silently beside the existing process, so you can compare its calls to your team's before it routes anything. It takes over when the two agree often enough to trust it.

  4. 04
    Compoundongoing · it reports, then improves

    Every closed deal is a labeled example. The router's read of fit sharpens on outcomes rather than on our first guess, and the second system inherits the fit model.

What we hold it to

Time from arrival to first human response, and whether the deals it scored highest are the ones that closed.

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