Operations & Supply Chain · Keep

SLA watcher.

Reads contracts and delivery performance together, so a supplier drifting out of terms is a conversation before it is an invoice.

Custodial lens3 weeks earlier warning modeled targets · not client results
.crft/SLA watcher

earlier warning

to the Scan's evidence — before any scope

4–10 wks

to a system in production, not a pilot

modeled targets · not client results · timings are CRFT's standard engagement

The work, today.

The contract is a PDF in a folder. Performance is in the ERP. Nobody joins them until a renewal or a dispute, so price creep and slipping lead times accumulate quietly for quarters.

Where the Scan startsWith your contracts, delivery history and where price creep has gone unnoticed.

What the system is.

Four lines, the same four on every system we build. Where they fall is what makes this one different from the last one.

Contract terms — pricing, lead times, service levels, escalators
Actual delivery performance, line by line
Invoice prices against contracted prices
Quality incidents and their resolution
01

What it reads

The signals it works from. Typically connects to Contract storage, ERP, Accounts payable and Quality records.

01Which suppliers are drifting out of terms, and on what
02Whether a price change was contractually allowed
03What this drift has cost so far, in money
04Which renewals are approaching with leverage worth using
02

What it decides

The calls it makes on its own, unattended, every time it runs.

An exception list with the clause and the evidence side by side
A quantified position for the next supplier review
A renewal calendar that arrives with negotiating position attached
03

What it writes back

Into the tools the work already lives in.

04

Where the human stays

A category manager runs the supplier conversation. The system supplies the position; it does not hold the relationship.

How we set it up.

The same four legs as every CRFT engagement — written for this system rather than in general.

  1. 01
    Scan48 hrs · evidence before scope

    We take a sample of contracts and reconcile them against what was actually invoiced and delivered. The size of the gap in that sample sets whether this is worth building at all — and sometimes it is not, which is a finding worth having for the price of the Scan.

  2. 02
    Scope1 week · the report is the scope

    Scope follows contract legibility. Structured terms are quick; scanned PDFs mean extraction is the first leg.

  3. 03
    Build4–10 wks · production, not a pilot

    It reconciles historically before it monitors forward, so the first output is a number you can take to a supplier, not an empty dashboard.

  4. 04
    Compoundongoing · it reports, then improves

    Each dispute resolved teaches it which deviations are real and which are noise in your categories.

What we hold it to

Warning time before a term breach becomes a cost, and recovered spend against contracted terms.

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